The development of online mediation in the Arctic and the Far North of the Krasnoyarsk Territory
is necessary because of the increased level of conflict potential in educational institutions and the
need to find the most effective methods for resolving conflicts, taking into account the needs of
persons with disabilities. This article analyzes the problem of the development of mediation as a
tool for resolving conflicts with the participation of children with disabilities, as well as adapting
the mediation procedure to a digital format. A content analysis of Russian and foreign practices,
demonstrated the insufficient development of inclusive education and the mediation process in
our country. Monitoring of school mediation services in the Arctic and northern territories of the
Krasnoyarsk Territory confirmed the formalized nature of school mediation services, the lack of
training programs for mediators on the basis of higher educational institutions of the Arctic and
northern territories, insufficient knowledge of methods of working with ‘special children and an
emphasis on preventive measures. An interview was conducted on the organizational system of
school mediation services, the identification of conflict-generating factors, ways of resolving
conflicts, the readiness of mediation specialists to transition to a digital environment, the adaptation
of the mediation procedure to the specific characteristics of children with disabilities and the
need to develop a mediation procedure in connection with the natural-climatic factors of these
territories. The practical benefit of the study is in promoting the implementation of mediation and
online mediation practices in the educational system to resolve conflicts with the participation of
children with disabilities, develop a humane attitude towards various categories of the population
and establish favorable conditions for learning. The practical use of the research increases due to the
scarcity of scientific developments in the field of inclusive education, an alternative and innovative
mediation process in the Arctic and Northern territories of the Krasnoyarsk Territory.
Keyword(s) : mediation
Teacher competence deficiencies in the use of mediation technology in education
Introducing mediation in teacher training is becoming one of the priorities in educational policy.
Mediation is a modern pedagogical technology aimed at responsible positioning of the actors
in conflict with the educational process and creation of a safe learning environment. This study
contributes to promoting mediation practices to resolve conflicts. The difficulties of introducing
mediation were identified on the basis of content analysis of reports on mediation procedures in
Krasnoyarsk schools. Theoretical analyses and expert surveys made it possible to identify deficiencies
in teacher training in the implementation of mediation technology for conflict prevention
and resolution at all levels of education. The article presents the analysis of the key professional
competencies, obtained from a survey of practicing expert mediators in Krasnoyarsk, comparing
them with similar international studies. It identifies the gap between society’s needs for professional
competence in this area and the existing level of competence of practicing teachers and mediators.